Terms and Conditions

Offers Copyright

Unless otherwise agreed, the items will be delivered according to the illustrated sample or model and its description. Deviations in colour, structure, workmanship, dimensions, design and details are reserved. Reserved are further incorrect information due to technical defects in our shop system or false information from our suppliers.

Territorial Validity of our Offers and Prices

All prices are strictly net and include value-added tax in the case of delivery prices and shipping charges. Our offers are valid in the Czech Republic and Slovakia. For electronic appliances, a liquidation fee is included in all prices. In this way, we make a contribution to the environmentally friendly disposal of light fixtures. The indicated delivery prices and shipping charges shall not apply to any orders with delivery addresses at remote locations. For such orders, please enquire about our conditions of shipment or delivery. We shall be happy to make you a favourable offer.

Conclusion of Contract: The products and prices listed in the online shop are regarded as an offer. However, this offer is subject to the condition that the contract may be voided if delivery proves impossible or if the price is incorrect.

Newsletter

You are automatically subscribed to our newsletter when making a purchase and agree to any form of communication (email, WhatsApp, and other channels). You can unsubscribe at any time through your account settings or by using the link at the bottom of each newsletter. Alternatively, you can contact our Customer Service for support.

Vouchers and Promotional Campaign

If not otherwise specified, a voucher is only redeemable in our shop at beliani.sk for products and does not apply to delivery charges or additional services. Vouchers can only be used for one order and cannot be exchanged for cash/gift cards or used in conjunction with any other voucher or promotional code. The remaining value of not-redeemed vouchers is not refundable and cannot be converted into cash. Vouchers cannot be used against previous orders and are only valid for promotional offers while stock last. The resale of the voucher requires Beliani's consent.

Bundle Orders

In case of a large order, the delivery time can be delayed between 1-2 weeks.

We offer in-home delivery and assembly service for almost all our furniture. The products excluded from these services: lamps, waterbeds, hot tubs. The old furniture intended for disposal cannot exceed the sizes of the delivered furniture.

In case when only a part of the ordered products is in stock and the customer requests a partial delivery, we offer the assembly service only with the first delivery. The remaining part of the order is delivered without the bonus services.

For a partial return, the amount of money for the returned product equals a percentage of the product price in proportion to the sum for the entire order. 

Delivery

The order will be delivered to an address specified by you. The Buyer will be contacted by the shipping company to agree on the delivery date. The recipient is obliged to be on site at the agreed time. The customer is responsible for ensuring safe and adequate access conditions for delivery. The company is not liable for damages resulting from undisclosed or unsafe access conditions beyond the reasonable control of the delivery team. If the recipient is not at home, re-delivery costs may apply.

We deliver our goods within the specified delivery times according to the item description on our website with the exception of unexpected circumstances we cannot be held responsible for.

There is no right to compensation in the event of delay of delivery as well as not delivering the goods within set delivery dates.

If you have ordered no additional service, such as Home Delivery or Assembly, delivery is only up to the curbside, maximum to where the forwarder can come with his vehicle. Deliveries on islands, in traffic-free zones or in non-truck-capable roads are not possible.

The product is delivered into the room of your choice (must be accessible via a standard staircase). The purchased product is assembled on-site (excluding whirlpools, bathroom cabinets, electrical installations and filling the waterbed). The installation of storage items and lamps on walls and ceilings is not included. Since this additional service has to be planned with external partners, the delivery time can be extended by up to 2 weeks. The customer is obliged to help to carry the products inside if their weight exceeds 60 kg. Note that this service may not be available in some parts of the country. Beliani takes no responsibility for any damage caused by the transport service provider.

Deadlines and time frames provided refer to working days, not calendar days.

Certain products are shipped from the manufacturer to the consumer with a disposable pallet for one-time transportation. The disposable pallet is part of the consignment and must be disposed of by the consignee at their own expense together with the carton and other packaging material unless otherwise agreed. Shipping companies only take reusable pallets.

If the Customer wishes that the ordered goods are still delivered and stored in their absence, this will be honoured at the Customer’s risk. In case of loss or damage of this unacknowledged shipment (s), the Customer will not make claims of any kind against either the delivery company or Beliani. The Customer is aware that a claim of the sender for the payment of the consignments delivered in this form remains in place and valid in case of loss or damage. The revocation of this agreement must be made in writing immediately.

If the service of Home Delivery, Assembly or Disposal has been booked and the order is not cancelled within 7 working days, the full cost of those services will be charged to the Customer.

If a customer wishes to postpone the delivery date after the goods have already been sent to the local depot, additional storage fees may apply.

At the customer's request, the cardboard box can be disposed of by the transporter during assembly. If the buyer wishes to return the furniture, all products must be disassembled, provided in the original box and made ready for pickup on the curb. The service is unavailable for subsequent deliveries for products that were not in stock at the time of the first delivery or for warranty claims. Services rendered cannot be reimbursed.

If the customer is not at home or unable to receive the order, it is considered delivered when it is left on the customer's doorstep. We are allowed to leave it there if we receive no response after attempting to contact the customer.

Payments

Payment is charged at the time the order is placed and prior to shipment. By completing the purchase, the customer expressly accepts this payment condition.

Payment Methods: Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you convenient payment options. Payment is to be made to Klarna.

Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

To contact Klarna's Customer Service please go here.

To find out more about Klarna payments click here.

Payment Methods: Credit Card Payment

Credit card payments are made via the company Beliani, Lindenstrasse 16, 6341 Baar, Switzerland via the credit card processor Six, also based in Switzerland. Your credit card issuer may be able to claim additional fees for a foreign payment that we cannot meet.

Payment Methods: Payment on delivery (cash on delivery)

If you choose cash on delivery, we add an additional fee to the invoice. Our couriers accept payments in cash and credit cards.

Copyright

The copyright to the design of our website and to its contents, including but not limited to texts and graphics, is held entirely by Beliani. Without our prior written consent, it shall not be permitted to copy, download or otherwise use any part thereof for one’s own purpose. This shall not apply to our special links that are provided for downloading.

Liability and Applicable Law

We shall not be liable for any damage that we could not have influenced ourselves. For any damage which results from the purchase, shipment or use of the products and which we could have prevented, we shall be liable up to the purchase amount of the product. The maximum amount of loss shall be limited to 500 € in any case.

Complaints, Warranty and Returns

Our products have a 2-year warranty. The guarantee period commences on the day of delivery. Any complaints shall be made as soon as possible after the receipt of the goods. Any defects emerging at a later date, i.e. during the warranty period, shall be reported immediately after their discovery. Complete information about the damage, including evidence, must be collected and presented to Beliani by the Buyer within 7 days of reporting the issue.

To claim the warranty the Buyer is obligated to show the sales document.

Customers can submit a complaint themselves using the "My Orders" feature available in the My Account section of the website. Alternatively, they can submit a complaint by telephone by contacting customer service.

Any damage resulting from wear and tear, ageing or improper handling shall be excluded from the warranty. Minor damages are defined as any damages not noticeable with a bare eye in natural lighting conditions from the distance of 3 meters standing diagonally to a damaged product. In case of minor damages, any claims against Beliani are unfounded. The warranty shall expire if the goods have been processed or altered despite recognisable defects. Our furniture is intended solely for private, personal and non-commercial use. The guarantee does not cover any damages resulting from any kind of commercial application.

Defects shall be rectified by Beliani free of charge unless Beliani prefers to provide faultless goods by way of replacement. Any further claims shall be excluded. For defects that are not covered by the warranty of Beliani, the buyer will receive a suitable offer. Under warranty, the customer has to return at his expense the goods within 14 days after discovery of the defect to the warehouse address Beliani is specifying. In case of replacement, the customer pays for shipping expenses.

All the services (payment fees, home delivery, installation, etc.) are excluded from the refund. In the case of technical products or built-in appliances, the customer has to identify the faulty part himself or ask a qualified technician to do so, and send the item to us.

The warranty expires if the whirlpool or bath is not installed by an authorized and qualified specialist. The work report should be presented on request.

If the furniture to be collected is not prepared as agreed, or if the room is not adequately prepared and accessible for collection or delivery, and this results in a failed service attempt, the refund for the service may be rejected.

The costs related to the diagnosis of the defect and the replacement of parts shall be covered by the customer. Warranty is a parts only warranty unless otherwise stated. Any installation costs to correct any issues will not be covered by Beliani. For warranty claims or damage reports, we will require photographic or electronic media evidence of the damage or proof to confirm the report of issues.

In the event that a product is received with transportation damage not documented by the customer and confirmed by the shipping company (in Proof Of Delivery), we reserve the right to charge the customer for return shipment costs.

Mattresses Warranty

Because we strongly believe in the high quality of our mattresses, we give a 2-year warranty. The warranty covers defects related to the mattress design and construction. Applies to private use only. The warranty covers the following defects:

• springs in spring mattress
• filling in foam mattress
• filling in a latex mattress
• the electric motor in electric, adjustable bed (a two-year warranty)

The warranty does not apply to the mattress pad and topper. Furthermore, it does not cover defects related to inappropriate use e.g. splitting, tears, sagging, scratches, and stains caused by the buyer after the product delivery. In such cases, the warranty does not apply. The warranty is also not applicable to any defects resulting from improper use, bad assembly, lack of maintenance or incidental and consequential damages. The warranty does not apply in case of improper repair attempts, alteration or customization by an unauthorised person.

The warranty does not cover zippers, handles and moulding of the product. Repair or replacement of the product does not change the warranty duration. The warranty is only valid if the correct bed frame was used for the product. In case of a pocket mattress with flexible cold foam or latex mattress, the bed frame should have at least 26 slats. The client must send the product at their own expense to our warehouse for damage evaluation. If the product is withdrawn from sale by that time, Beliani decides on a proper replacement.

Returns

In accordance with consumer law, the buyer may withdraw from the purchase contract within 14 days of receipt of the goods without giving any reason.

Up to 14 days from the delivery date, a customer can return ordered items for free (exceptions apply). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs. In these cases, a customer bears transportation costs.

Please note that depending on the terms, the return cost, which will be deducted from the order value, is calculated based on the return shipping cost applicable to the original dispatch warehouse. This warehouse may differ from the address listed on our Returns page.

After 14 days, a customer needs to cover the return cost. Refund will be issued in the form of a voucher to be used at beliani.sk within 360 days. Excluded from returns after 14 days are bath tubs, whirlpools and hot tubs. We only accept returns of products that have not been used, assembled, installed or damaged. We will accept returns of products repacked securely in the original packaging.

In order to withdraw from the sales contract, the buyer has to provide Beliani with a declaration within 14 days of receipt of the goods. The buyer then receives the ticket number, which must be attached to the returned goods. Returns without this number will not be accepted.

Unpaid parcels will not be accepted.

The goods must be packaged in such a way that they can be transported and be ready for return transport on the curbside. If the original packaging is not available, the customer must provide suitable alternative packaging himself so that the product is adequately protected during transport. The buyer should take a photo of the shipment before sending it back and send the photos to Beliani.

If the returned item is in a different condition after the assessment than the item originally sent to the recipient, e.g. mechanical damage caused during assembly or dismantling or signs of wear, we reserve the right to charge the costs for spare parts or depreciation of the item caused by damage deduct.

After receipt of the goods, the buyer receives his money back within 7 days using the same payment method as he paid himself. Unless a different method of payment is agreed with the buyer, but without hidden additional costs for Beliani.

Please note that the refund amount will be reduced by the value of the promoted voucher or product in the event of a return. The first exchange or return of the products that have been partially or fully paid for with a voucher is free of charge. In the event of more than one exchange or return, products must be returned at the Buyer's expense.

Once the collection of the goods is agreed upon, the customer has 14 days to facilitate the pickup. After this period, the right to a full refund will no longer apply.

Business Customers
If the order is cancelled at any stage or the goods are returned, the customer will bear the operating costs.

For more details regarding return process, including return address, go here.

If you have questions regarding a return, our customer service team is happy to assist you.

Transportation risks, damages and transport insurance

The customer is required to immediately inspect the received goods for accuracy, completeness, and integrity. Any damage to the received goods must be reported as soon as possible, no later than 24 hours after delivery, via the customer panel in the section My Account, using the Report a Problem option. The original packaging must be kept by the customer in case of a claim, it should only be disposed after written confirmation from us. Customers are requested to report any visible transport damage within 24 hours of delivery to support timely investigation with the carrier. This does not affect statutory consumer rights. Failure to report within the deadline may limit claims. At the end of the order process, the client can optionally purchase a transport warranty, it may cover any loss and damage during transportation. A transportation warranty covers damage and loss during the transport up to the value of the goods at the time of ordering. The customer can only get a repair, exchange (new delivery) or a financial compensation up to the value of the goods. The decision to repair, exchange or financial compensation can be decided only by Beliani. The damage of the goods delivered or collected must be reported to us by e-mail within 24 hours. The customer is obliged to meet these deadlines to take advantage of the warranty. The shipping warranty is not available if it was not purchased during the ordering process. In case of a product return, the amount of the transportation warranty will not be refunded. Repairs carried out by the customer without consent from us can not be further processed in the warranty.

The buyer should dispose of damaged items at his own expense, in agreement with Beliani.

In the event that a product is received with transportation damage not documented by the customer and confirmed by the shipping company (in Proof Of Delivery), we reserve the right to charge the customer for return shipment costs.

Up to 365 days Return Policy

Your satisfaction is of the greatest importance to us. If the ordered items do not meet your expectations or preferences, we provide you with the possibility of 365 days for product returns. Below you will find all details concerning our Return Policy:

*A one-time exchange of the goods within the 14-day period is free of charge; If the exchanged product is also to be returned, the return shipping costs must be borne by the buyer.

Disclaimer

Persons retrieving information from websites of Beliani declare that they agree to the following conditions. Possible special agreements concerning specific services or products of Beliani are effective alongside these conditions.

No Warranty for Completeness and Accuracy

The data published on the website is provided by Beliani exclusively for personal use as well as for information purposes, it can be amended at any time without advance notice. Beliani assumes no warranty (neither explicitly nor tacitly) for the accuracy, completeness and topicality of the data published on the website, even if the required thoroughness was applied in collecting it from sources deemed to be trustworthy. In addition, Beliani disclaims all liability for deviating or incomplete assembly instructions.

Liability Limitations

Beliani excludes unconditionally any liability for loss or damage of any kind - be it for direct, indirect or consequential damage - that may arise from the use, respectively the access to the Beliani website or from links to third party websites. Beliani does not guarantee that the individual segments of its website function flawlessly. In addition, Beliani  rejects any liability for unauthorised tampering with the Internet users’ computer system.

Thereby, Beliani points explicitly to the dangers of viruses and the possibilities of targeted hacking attacks. In order to fight viruses we recommend the use of the latest browser versions as well as the installation of anti-virus software which is constantly updated. Opening e-mails of unknown origin and unexpected attachments in an e-mail should be categorically avoided.

TikTok

To promote our products, brand, and services, we regularly share short videos on the TikTok App, operated by TikTok Inc. (10100 Venice Blvd., Culver City, CA 90232, USA). While using TikTok, personal data is collected and processed. TikTok shares certain data with profile operators in a simplified and anonymous way. This info includes things like the count of new followers and general demographics, such as gender and country. It's important to note that this data doesn't point to specific individuals, so Beliani can't identify any specific visitor to our TikTok profile. The information provided to us by TikTok is used for analysis, statistical recording of our TikTok website usage, optimizing our offerings, marketing our articles and videos, and continually enhancing and managing our products.

For detailed information on the processed data, visit TikTok's Privacy Policy: here.

Pinterest

To showcase and promote our products, we share inspirations on Pinterest, operated by Pinterest Inc. (808 Brannan Street, San Francisco, CA 94103, USA). Creating an account on the website is tantamount to consenting to share personal data like your name, email address, comments, and IP addresses which are collected and processed by Pinterest.

For detailed information on the processed data, visit Pinterest's Privacy Policy: here.

Using the Beliani Website

The entire content (design, text, graphics....) of the Beliani website is protected by copyright. The individual elements of the website belong exclusively to the website operator, Beliani. Storing or printing individual pages and /or passages of the Beliani website is only permitted if the complete source reference is indicated.

By saving or otherwise reproducing software or other data from the Beliani website, the respective terms and conditions of use count as being accepted. All rights of ownership remain with Beliani. Reproducing (entirely or partially), transmitting (electronically or otherwise), modifying, linking with or using the Beliani website, is only permitted with the explicit and written permission of Beliani.

Linked Websites

Certain links on Beliani website direct to third party websites. These are completely outside the Beliani sphere of influence, therefore Belianicannot accept any responsibility whatsoever for the accuracy, completeness and legitimacy of the content of such websites nor for possible offers and services contained therein.

Valid from 01.01.2022