In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 7 working days, and delivery should not take longer than 3-5 working days.

Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Shipping is free, a customer does not pay for delivery cost.

Your furniture will be delivered free of charge to the curb or as close to your door as the lorry can get, but will not be carried into your home.

Your furniture will be delivered to the curb or as close to your door as the lorry can get, but will not be carried into your home.

Delivery man will not take away the packaging, it is up to the customer.

We're currently working on including this service into our offer, however it's not yet available.

As we have outsourced the delivery of our furniture to an external company, it is unfortunately not possible for customers to collect their own furniture order.

We're currently working on including this service into our offer, however it's not yet available.

Our shop is currently present in most European countries. If you would like to have your products delivered to a specific country, we recommend to purchase on that local website.

To see all of your local pages please go to: Beliani.com.

When placing an order you are able to select a later dispatch time. It means that you will not get your product before the specified date. Our carrier will call you before the delivery to schedule the appointment, however we are not able to book a specific date and time window.

Depending on availability your order may be split into several shipments. Depending on the products' weights and dimensions, individual items may also be delivered by separate shipping companies.

Please see the "Dispatch Information" email to check if all the items have been sent at the same time.If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

There are at least 5 ways to shop at Beliani: online, through live chat on our website, email, phone or Facebook chat.

1. To buy online, go to www.beliani.sk

Add all your selected products to the basket. If you'd like to see the selected products, click on the basket option visible in the pop-up or in the upper right corner of the page. To finalize your purchase, go to the checkout.

Sign in, with the following options:

• - To an existing account
• - Sign in with a Google
• - Sign in with a Facebook
• - Sign in with a PayPal

If you are a new user, you can create an account or buy as a Guest. You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment (to learn more about available options click here), method of delivery and extra services (to learn more about available options click here)

Please confirm that you agree to our Terms & Conditions and specify if you would like to receive our special offers to your inbox. You can then place your order.

2. To place your order through the live chat just please prepare a list of products you would like to purchase and have your billing and shipping addresses ready. Our customer service team will lead you through the rest of the process.

3. Another option is to place your order by phone at +421 2/327 846 12. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

4. You can also Write Us. Please list the products you would like to purchase, your billing and shipping address (please include your phone number so our Customer Service or carriers can contact you if needed.)

5. It's also possible to place an order at our Facebook. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, and your billing and shipping addresses. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in My Orders section.

There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your Billing and shipping address.

You can rate the overall service and the goods received by choosing "Give rating" on My Orders page, or on a selected order page.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 7 working days, delivery should not take longer than 3-5 working days.

Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

If you wish to change your order before it is shipped, please go here and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification e-mail confirming the change

However, once an item has been shipped, we are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we can confirm the pickup refusal in the tracking information.

If you wish to cancel your order before it ships, please contact our customer service team directly: +421 2/327 846 12 or Write Us. However, once an item has been shipped we are not able to process the cancellation. You need to reject the package when the carrier attempts the delivery. Your refund will be issued the moment we are able confirm the pickup refusal in the tracking information.

As soon as your order is shipped you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

You can also find all the information about previous and ongoing orders in your customer interface.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been made, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 7 working days, delivery should not take longer than 3-5 working days.

Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Creating an account takes just a few seconds! Simply click "Log In" at the top of the page, select "Register", and enter your email address and password. Once your account is created, you can easily track and manage your orders in one place under My Account. If previous orders were placed as a guest, they will also appear in your order history once the account is created.

To recover your password, click "Log In" at the top of the page and then select "Forgot your password?". Enter your email address and click "Send password". A message with instructions to reset your password will be sent to the provided email address. You can also update your contact details and password at any time directly in your customer panel.

You can update your e-mail address, delivery information and password here or by contacting our Customer service team at: +421 2/327 846 12 or Write Us.

To learn more about our privacy policy, please go to: Privacy Policy.

You can find our full terms and conditions here: Terms and Conditions.

You can choose from several most popular and safest payment options in the market, such as:

• - Prepayment (by bank or postal transfer)
• - Credit/Debit card
• - PayPal
• - Klarna

To learn more about our payment options, please go here: Payments.

We're currently working on including this service into our offer, however it's not yet available.

Add your product(s) to the cart. After you've added your desired product(s) to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

If you're shown the following message at the checkout: "Option not available. Unfortunately, this option is not available. Please choose a different payment method." It means that you didn't pass Klarna's soft check. This is a standard procedure done by an algorithm that scores you within seconds and determines whether you are eligible to pay with Klarna at this time or not.

If you require further assistance, please contact Klarna’s Customer Service via Live Chat by logging into the Klarna app/account or call them directly. You can find their contact details here.

In this case, please contact our Customer Service directly by phone +421 2/327 846 12 or Write Us. Our team will make the necessary changes to your order for you. To fasten the process, please have your order number ready.

To learn more about this payment option, here or visit Klarna page.

To learn more about this payment option click here or visit Klarna page.

To learn more about this payment option, here or visit Klarna page.

If your payment does not go through, please make sure that:

• - There is no technical issue with the payment provider you're trying to use
• - You have sufficient funds to make the purchase
• - Your personal details (name, billing address, country) match the details on your card
• - You've entered the correct CVC code
• - Your card has not expired
• - You're not using an anonymous proxy to access the Internet.

If the payment cannot be made, you should contact your bank or payment provider for more information about why your payment was rejected.

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe". To complete the process, you have to click "Confirm" in the email you'll receive from us after subscribing.

Unfortunately, we're not able to change any elements of the design of our products. However, the majority of our products are available in multiple colours and/or fabric versions, so we are sure you'll find a product that you'll love.

Our standard warranty period is 24 months.

In the case that during the warranty a material or fabrication defect occurs, we will repair or replace your product for free

The warranty does not apply to standard wear and tear and any damage caused by any incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

If you want to make sure that your product is currently available in stock, please check the "expected dispatch" section placed on each product page. When you place the order, you will also get a dispatch confirmation in the "payment confirmation" email.

We strive to offer the best quality of our products. However, our furniture is recommended only for private use and might not be suitable for commercial use.

Return is free up to 14 days from the delivery date, after 14 days return cost has to be covered by the customer. Please contact customer service for more information.

You can return items up to 365 days, with some exceptions applied.

Up to 14 days from the delivery date, you can return ordered items for free (with exceptions listed next). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs, as well as custom-made products. In these cases, a customer bears transportation costs.

After 14 days, a customer needs to cover the return cost. Your refund will be issued in the form of a voucher to be used at beliani.ch within 365 days. After 14 days, returns of bath tubs, whirlpools, hot tubs, custom-made products and installed or used products will not be accepted. Please note that returned items must be securely repacked in the original packaging.

If you notice a problem with a product during use, you can submit a complaint through your profile in the "My Orders" section, available only to logged-in customers.

After finding the order, click "Report a Problem", select the products, indicate the reason for the complaint, briefly describe the issue, and submit your request. Our Customer Service team will contact you within 2 business days and provide further instructions.

It is recommended to include photos of the products or a video showing the issue, as this will help speed up the process. If you have the original packaging, please keep it until the issue is resolved.

I received the wrong product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the received products, packaging, and barcodes.

I received a damaged product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the damaged products and their packaging.

I received an incomplete product. What should I do?
Please provide the following when submitting your complaint:

• - Indicate the missing part using the assembly instructions (if available).
• - The article numbers of the items received, as printed on the cartons.
• - Photos of the products and packaging.

I only received part of my order. What should I do?
Your order may be split into several shipments depending on product availability. Please check the "Shipping Information" email to confirm that all products have been sent.

If not all products have arrived, please provide the following:

• - Select the missing products, indicate the reason for the complaint, and briefly describe the issue.
• - If all cartons have arrived but a single item is missing, use the assembly instructions (if available) to describe the missing part and include photos of the products and packaging.
• - If an entire box is missing, provide the article numbers from the received boxes and include photos of the products and packaging.

I want to submit a complaint but don't have an account. What should I do?
Please register an account first. Once registered, you can report a complaint from your profile in the My Orders tab. This page is only visible to logged-in customers. After finding your order in the list, click the "Report a Problem" button.

Please attach the required photos or videos clearly showing the issue, as well as images of the packaging, as this will help speed up the process.

Our goal is to make this service as easy and uncomplicated as can be. To make sure that it goes smoothly, please follow these few simple steps:

Please contact our customer support: +421 2/327 846 12 or Write Us, make sure you are able to provide your order number.

It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.

Return is free up to 14 days from the delivery date. Please contact customer service for more information. Up to 14 days we will offer a free return and issue a full refund in the same method of your original payment. After 14 days, you'll need to cover the return cost. Your refund will be issued in the form of voucher to be used at beliani.sk within 365 days.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.