Delivery

Procedure

The delivery of goods is carried out by a carefully selected logistics service provider. We aim to make the delivery of your order as smooth and convenient as possible. Smaller items will be delivered by a parcel delivery service (e.g. DHL). Delivery by parcel service will always be carried out as soon as possible and without prior contact. Larger items will be delivered by a cooperating carrier. Delivery of all products is made to the curbside closest to the point where the carrier can drive his vehicle. If you assemble the furniture yourself, detailed instructions will be provided. If any defects or damages are detected during assembly, please contact our customer service team immediately.

Some products are delivered to the customer directly from the producer on disposable palette. A disposable palette, which as in the case of cardboard and other packaging should be removed by the customer at his own cost. The shipping company does only collect reusable pallets.

Delivery Address

The order will be delivered to an address specified by you. This may differ from the invoice address, allowing you to request delivery to your office or to a friend.

Delivery Times

If the product is in stock, shipment will usually take up to 14 days after booking the payment. Unfortunately, is not possible to specify an exact delivery date in advance. You will be asked to provide your phone number when placing your order, so that our logistics service provider can contact you prior to delivery in order to arrange a suitable delivery time. Smaller items delivered by a parcel delivery service will be delivered without a prior notice. If you are not at home, the parcel company will leave a name card with the phone number allowing you to arrange suitable date for a re-delivery.

Collection by the Customer

As our furniture is stored and send from various external warehouses, collection by a customer is not possible. All goods will be conveniently delivered to your home.

Returns

Goods not suitable for shipping via parcel post will be collected by our carriers within 14 days at your expense. It is your responsibility to return goods suitably prepared for shipping via parcel post. Our customer service team is ready to help if you have any questions regarding returns.

Right of Return for 365 Days

You have a right to return ordered items within 365 days. To learn more about this feature, please consult our Terms and Conditions here.

Packaging & Enquiries

Please let us know if you have any questions or special requests regarding the delivery of your order. You can contact us by email or phone - our customer service team is ready to help you.

Return Address

Opravářská 944/2
Hostivař
102 00 Praha 10
Česká republika

Please let us know if you have any questions or special requests regarding the delivery of your order. You can contact us by email or phone - our customer service team is ready to help you. For more details, you can also check our T&C .